Returns & Exchanges

Returns & Exchanges main image Returns & Exchanges image

Thank you for shopping at The Store of Requirement, we hope you are happy with your item. If you wish to return or exchange an item, please follow the return process below and return to us within 14 days of purchase.   

 

Can I return or exchange my purchase?

 

Where was Purchase Made

How does the item need to be returned

Can I get an exchange?

Can I get a refund?

Online

Via Post

No

Yes

In Store

In store

Yes

Yes

 

Return Policy

  • Returns can be made up to 14 Days from the date the item is delivered
  • Items must be returned in original condition and packaging
  • Customer is responsible for return postage

 

Online Return Process:

  1. Ensure original condition and packaging and within 30 days
  2. Print return form (DOWNLOAD REFUND FORM)
  3. Pack item in secure packaging
  4. Include copy of invoice and refund form
  5. Post item to return address:

The Store of Requirement

PO Box 919

Samford QLD 4520

 

Please allow 3 days from the day your return is received for your refund to be processed. Your refund will be processed to the original form of payment only.

 

Do not complete the return form for damaged or faulty goods – please contact our resolution centre directly here: https://www.thestoreofrequirement.com.au/_myacct/warranty